Do you have an emergency? Call our 24/7 hotline (800) 683-1957
Whether you have basement water damage, sewage damage, burst pipes, septic backup, or anything inbetween, we've got you Covered!
Frequently Asked Questions About Water Damage Service
Covered has technicians on call 24 hours a day, 7 days a week, 365 days a year. When an emergency happens we can be there within the hour to help you through it.
Covered is fully licensed and insured as well as IICRC trained. Our technicians undergo full background checks and a rigorous training program to meet the highest industry standards.
It is your responsibility to know what your insurance will and will not cover. Don't worry though, we have worked with every insurance carrier on thousands of claims and will be able to help you figure it out.
As the insured, you have the right to choose whichever company that you would like to work in your home. Your insurance company may recommend a contractor, but that does not mean that you are required to use them.
Yes, all you need to do is sign a contract identifying us as your selected contractor and we will negotiate directly with your insurance company.
Yes, we can. Once you have signed the authorization making us your contractor, we will deal directly with your insurance company to make the process easier and faster for you.
That is dependent on the extent of the damage. Sometimes furniture, clothing, books, electronics, and even pictures can be restored. Covered has a team of specialists that will do everything they can in order to restore your valuables back to pre-loss condition.
Once the salvageable contents of your home are cleaned, we will pack your contents properly and securely, and store them in our portable storage units on our property. If it is necessary, due to outside temperature, we can also transport them to a temperature controlled storage facility closer to your home. Once the items have been restored and your property is ready to have them back, we will deliver the contents back to you.
Yes, we provide both services. We have our mitigation technicians on call around the clock. Our carpenters are available as soon as the mitigation portion is complete.
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